To The Jumia Food Kenya Community

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Today we face real uncertainty in our daily lives with the outbreak of COVID-19 (Coronavirus). We know that now more than ever, you need to be able to rely on us to safely deliver food, groceries and safety essentials to your doorstep. We will do everything we can to adapt & sustain our operations over the coming months.

I’m writing to you to inform you of the actions I’ve asked my team at Jumia Food, and our partners, to take, so that we ensure the safety of customers, delivery riders and restaurants.

Changes to our processes to minimise the risk of virus transmission

We have acted fast in recent days to make sure that in all parts of the delivery process, from restaurants to delivery riders to customer drop-off, we keep the highest standards of hygiene and minimise physical contact with people and surfaces:

  • We have trained our teams, restaurant staff and delivery riders, on the virus and are actively practicing preventative measures:
    • Staying home if sick
    • Not shaking hands
    • Regularly washing hands with soap and water or using alcohol-based sanitizers
  • We are checking the temperature of customer-facing staff regularly.
  • We have worked with restaurant partners to ensure that WHO-recommended hygiene measures are in force on-site.
  • We are offering a no-contact option to avoid people and packages making unnecessary contact with other people or surfaces:
    • Restaurant staff will now place products directly into the delivery bag, and we ask you as customers to take the products out.
    • If you have specific preferences around contact, use the comments box when you place an order to express it, such as “please leave my order on the doorstep”.
    • We recommend you to pay online using Jumia Pay, to further eliminate unnecessary surface contact.

Availability of essential products

As well as food from restaurants, you can continue to use Jumia Food to order your groceries, essential safety/household products and personal care from supermarkets and local shops. Through partnerships with supermarkets and manufacturers, we’re working hard to make available products such as hand sanitisers and face masks, which you will be able to purchase at-cost in the coming days.

We’re here for you

During this period, if you prefer not to go out to shop, you can safely find everything you need, delivered now, on Jumia Food.

Thanks to the incredible commitment of our teams and partners, we’ve focused on the minute details to ensure that our processes are safe and hygienic for you. We will relentlessly support our restaurants and its staff members, and ensure that our delivery riders are operating using the right protective measures, to bring you safe deliveries across the country.

Should you have any concerns or queries, please reach out to our dedicated Jumia Food Customer Service teams by using the live chat in our mobile app. You can reach us on our social media sites: (Facebook: @jumiafoodKe) (IG @Jumiafoodkenya) (Twitter @JumiaFoodKE)

To know more about how you can keep yourself and your loved ones safe, refer to the WHO or the Ministry of Health’s websites.

We are grateful for your support and trust and we will continue to update you on any changes. Stay safe, and we look forward to serving you.

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